COMPANY POLICIES

These Company Policies outline the principles and standards that guide Eight Tones Music Store Pte. Ltd. (“Eight Tones”) in our publishing practices, educational content, product information, customer service and operational decisions. These policies support transparency, responsible communication and a consistent commitment to the musical and cultural communities we serve.

1. Publishing Principles

Eight Tones publishes a variety of content, including product descriptions, educational articles, instructional material, reviews and community updates. Our publishing standards are guided by the following principles:

• Accuracy and Integrity: We strive to ensure that all published content is correct, reliable and factual.
• Respect for Traditional Chinese Music Culture: We remain mindful of the heritage and traditions behind Chinese instruments and aim to represent this culture responsibly.
• Clarity and Transparency: Information about our products, services and content is presented clearly to support informed decision making.
• Responsible Creative Practice: We do not use artificial intelligence tools to alter product photos in a way that misrepresents the actual instrument or product.
• Client and Brand Respect: We honour brand guidelines, artistic direction and client preferences when producing any collaborative content.
• User Generated Content: Reviews submitted by students or customers may appear on our platforms. We publish them responsibly and without modification to their meaning.

2. Ownership and Funding Information

Eight Tones Music Store Pte. Ltd. is a privately owned Singapore company with no external investors. We are fully self supported through product sales, music education services, retail operations and other business activities.

We accept paid sponsorships, advertorial partnerships and affiliate links where relevant. Although sponsored content may appear, we do not label such content unless required by law or platform guidelines. Our commercial relationships do not influence the accuracy or honesty of our published material.

We do not receive government grants or public sector funding.

3. Actionable Feedback Policy

Customers and partners may send feedback, suggestions or concerns to:

Email: contact@eight-tones.com.sg

We aim to respond within one week. Feedback is reviewed carefully to help us improve our processes, product information and customer experience.

We do not provide client revision rounds within this policy, as our products and services do not involve custom project revisions.

4. Corrections Policy

If factual errors or inaccuracies are identified in our published content, we will correct them within five working days. We will update the content as needed but will not include separate correction notes unless required.

Corrections do not apply to project based revisions, as we do not operate through project revision frameworks.

5. Ethics Policy

Eight Tones is committed to ethical standards in publishing, retail communication and education. We do not accept or produce content that involves:

• Illegal activities
• Hate speech or harassment
• Explicit adult content
• Violent or harmful behaviour
• Political or extremist content
• Discriminatory messages involving race, religion, gender or other protected characteristics

We also uphold responsible and authentic representation of Chinese instruments, traditional music and cultural content.

6. Diversity Policy

Eight Tones supports a multicultural arts environment where diversity is valued and respected. We welcome individuals of all races, nationalities, ages, genders and backgrounds across our community, student base and customer interactions.

Equal opportunities are provided in hiring, training, staff roles, collaborations and client engagement. We aim to maintain a fair, inclusive and supportive environment at every level of the organisation.

Our values include:

• Encouraging a multicultural arts environment
• Supporting the local arts community
• Bridging traditional and modern music communities through education and performance

7. Diversity Staffing Report

Eight Tones operates with a small and multi skilled team made up of individuals from diverse age groups and backgrounds. Our staff structure includes:

• A mix of creative, retail and teaching staff
• Team members with strong music and instrument backgrounds
• Educators who specialise in traditional Chinese instruments
• Retail and logistics staff who support instrument sales and services
• A combined team of musicians, media creators and operations personnel

We remain committed to growing a diverse team as our company develops. Recruitment and staff development will continue to prioritise inclusiveness, equal opportunity and fair consideration for all candidates.

For related documents, please refer to:

Privacy Policy
Terms of Service
Cookie Policy