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Customer Care

TERMS OF SERVICE

The services that Eight Tones Music Store Pte Ltd provides to You are subject to the following Terms of Services. Eight Tones Music Store Pte Ltd reserves the right to update this Terms of Services at any time without notice to You.

1. Meanings and Interpretations

References to “Our”, “We”, “Us” and “Eight Tones” shall be references to Eight Tones Music Store Pte Ltd.
References to “Student”, “You” and “Your” shall mean references to each visitor to the web site, as the context requires.

Eight Tones means an of our Internet web-site owned and operated by us accessible at any of the following uniform resource locators (urls)
– https://eight-tones.com.sg/
– https://eight-tones.store/
– https://www.guqin.com.sg/
– https://www.musicacademics.sg/

including such features thereof as may be delivered therefrom.

2. Membership Data Protection and Loyalty Points Policy

a. Data Protection and Privacy:
i. Collection and Use: As part of the loyalty program, Eight Tones may collect personal data from members. This can include, but is not limited to, names, addresses, contact details, purchase history, and more. Such data primarily facilitates the administration of the loyalty program, the accrual of points, and pertinent communications with members regarding their points and associated benefits.
ii.
Protection Measures: Eight Tones is devoted to ensuring the utmost security of our members’ personal data. We employ sophisticated technical and organizational safeguards to protect personal data from unauthorized access, alterations, disclosure, or destruction.
iii.
Data Sharing Protocols: Unless expressly conveyed or mandated by law, Eight Tones does not share, sell, or lease members’ personal data with third-party entities. Necessary sharing for loyalty program functionality will always be under stringent confidentiality agreements.
iv.
Member’s Data Rights: All members reserve the right to access, amend, or delete their personal data that Eight Tones holds. For data-related inquiries or actions, including deletion requests, members should contact us via email at  contact@eight-tones.com.sg.
v. Full Privacy Policy: For a comprehensive overview of our data protection and privacy practices, please refer to Eight Tones’ Privacy Policy.

b. Loyalty Points Accumulation and Expiry:
i. Members accrue loyalty points based on eligible purchases or interactions as outlined within the loyalty program’s specific terms.
ii. Points from each transaction or engagement will be added to the member’s account within a specific timeframe, generally detailed in the specific terms of offers or promotional endeavors.
iii. All loyalty points hold a validity of one (1) year from their addition date to the member’s account. Any points not redeemed within this one-year frame will be set to expire and subsequently removed from the member’s account. Points accrued on varying dates will have their respective expiration dates. iv. Although Eight Tones might occasionally provide notifications about points nearing their expiry, members are encouraged to actively monitor and redeem their points timely. Once points have lapsed, they are non-recoverable and cannot be extended or rolled over under any condition.

3. Copyright & Trademarks Notice

All photos, proprietary content, trademarks, service marks, brand names, logos and other intellectual property displayed in this website are the property of the Eight Tones and where applicable, third party proprietors identified in this website. No right or license is granted directly or indirectly to any party accessing this website to use or reproduce any such proprietary content, trademarks, service marks, brand names, logos and other intellectual property, and no party accessing this website shall claim any right, title or interest therein.

4. Conditions of Access

By accessing the materials made available on Eight Tones by Eight Tones, You acknowledge and accept the statements below and agree to be bound by the conditions stated below. Neither the information, nor any opinion contained in Eight Tones constitutes a solicitation. The information and materials – including the conditions in this website – may be modified, deleted or replaced from time to time and at any time at the discretion of Eight Tones on Eight Tones.

This site, the service and use of all related facilities are provided on an “As Is, As Available” basis without any warranties whether express or implied. Any and all warranties, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, availability, non infringement or implied warranties from course of dealing or usage of trade to the extent permissible by applicable law are expressly excluded and disclaimed by Eight Tones.

We do not warrant that Eight Tones will always be accessible uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code. Eight Tones is not liable in any manner to You or to any person claiming through You whomsoever, for any losses, damages (direct or indirect), costs, liabilities, expenses, claims or demands resulting from any delays, inaccuracies or errors in the information or in its transmission.

5. Links to Other Websites

We do not represent or intend for such links to be referrals or endorsements of the sites or the entities operating such sites and We take no responsibility for any dealings with such entities, whether or not such dealings are related to the services. You understand and acknowledge that any access to such sites is at Your own risk and as We do not control nor contribute to such sites or the information contained therein. You will not hold Us liable for any loss or damage that may occur as a result of any reliance on or use of such information.

6. Limitation of Liability

Eight Tones  shall not be liable for any direct, indirect, incidental, special or consequential damages, resulting from the use or the inability to use this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Eight Tones has been advised of the possibility of such damages.

7. Indemnification

You agree to indemnify and hold Eight Tones, its parent, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of Your use of this website, violation of any of these Terms of Use, or infringement by You or any other user of Your account, of any intellectual property or other right of any person or entity.

8. Privacy Policy

We have a privacy policy which sets out how we handle personal data that you may provide or that we may collect, in connection with your access or use of this website. The policy is available on this website. You accept and agree to the terms set out in the policy and consent to the collection, use and disclosure of your personal data in accordance with the policy.

9. Applicable Law

The agreement formed between Eight Tones  and You shall be deemed to be a contract made in Singapore and shall be subject to, governed by and interpreted in accordance with the Laws of the Republic of Singapore for every purpose and the parties agree to submit to the jurisdiction of the Singapore courts.

10.Goods and Services

The prices of the Goods and Services references shall be the price listed in Eight Tone’s quotation current at the date of acceptance of the Customer’s order or such other price as may be agreed in email, writing or any form of electronic messages sent  by Eight Tones and the Customer.

Where Eight Tones has quoted a price for the Goods this will be valid for 7 (Seven) days only or such lesser time as the Supplier may specify.

Eight Tones reserves the right, by giving written notice to You at any time before delivery or provision, to increase the price of the Goods and/or Services to reflect any increase in the cost to Eight Tones which is due to any factor beyond the control of the Eight Tones (including, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods and services which are requested by You, or any delay caused by any instructions by You or failure by You to give Eight Tones adequate information or instructions.

Except as otherwise stated under the terms of any quotation or specified schedule or in any price list of Eight Tones, and unless otherwise agreed in writing between you and Eight Tones, all prices are exclusive of Eight Tones’s charges for packaging and transport.

The price is exclusive of any applicable tax, excise, sales taxes or levies of a similar nature which are imposed or charged by any competent fiscal authority in respect of the Goods and Services, which You shall be additionally liable to pay to Eight Tones.

11. Enquiries

Any questions or concerns arising from these terms, the website or any personal information should be addressed to Eight Tones – contact@eight-tones.com.sg or by any means listed in the contact us page