WARRANTY & RETURNS
One Year Instrument Warranty
All of our Chinese Instruments are covered by warranty for a year at Eight Tones Music Store Pte. Ltd. (Eight Tones). If you noticed that there are any issues with your instrument, you can contact Eight Tones via live chat or send us a message via the contact us page.
All Eight Tones instruments are covered by a manufacturer’s warranty solely on manufacturing defects.
Manufacturing Defects will include:
- Glued parts dislodging on its own
- Natural cracks forming
All calls for service or repairs should be referred and sent directly to Eight Tones. For an out-of-box failure, you may contact Eight Tones Music Store by email at email@example.com or WhatsApp us or call us at +65 9836 2072.
All strings and accessories parts will not be covered under instrument warranty.
If you accidentally damaged your instrument, you can send us an image of your impaired product and we will do an initial assessment free of charge. You can also choose to bring your instrument down for an evaluation at 465 North Bridge Road #02-5039 Singapore 191465.
Returns and Refund Policy
Eight Tones Music Store Pte. Ltd. (Eight Tones) offers refunds only in cases of:
- out-of-box failures
- missing or undelivered packages
All cases of refunds must be made within 7 calendar days of receiving the products. Items have to be unused for full refunds. Claims can be made with the form below or contact Eight Tones via email or WhatsApp. Full value of items refunded will be the final amount paid, any vouchers or discounts will not be refunded as part of the full value.
Provide Eight Tones with sufficient information if you are experiencing any out-of-box failures, Eight Tones Management will review your case accordingly. Eight Tones have the right to refuse any refund cases if you are unable to provide sufficient information or the claim is made after the 7 calendar days window.
In cases of missing or undelivered packages, Eight Tones will make insurance claims (if applicable) and will liaise with the shipping partners to validate the claims and make refunds accordingly once the claims are validated.
All refunds will be issued via our secured payment gateways such as PayPal.
Form For Warranty & Returns
Fill up the form on the right and we will back to you shortly or alternatively, you can also chat with us now. Your private information will be safely kept confidential with us.